Jesse Rhoads's CV
- Phone: +1 352 258 3716
- Email: JesseRhoads@gmail.com
- Location: Windermere, FL
- Website: www.jesserhoads.net
- LinkedIn: jesserhoads
Summary
Site Reliability and Platform Engineering Leader specializing in Proof-of-Concept validation, Observability, and Automation.
Proven ability to coordinate efforts across distributed teams.
Tenacious troubleshooter with a distinct attention to detail.
Committed to continuous learning, mentoring, and knowledge-sharing, as they are key elements of success.
Extensive experience in developer enablement at organizations ranging from startup to enterprise.
Skills
Operations & SRE: Chaos Engineering, Capacity Planning, Server Provisioning, SLO Management, Incident Response
Infrastructure as Code: Terraform, Atlantis, Ansible, Salt, Chef
CI/CD: CircleCI, Buildkite, Argo CD, Jenkins
Observability: Datadog, Prometheus, Grafana, VictoriaMetrics, OpenTelemetry, Elasticsearch, Nobl9
Cloud Technologies: Linux (Ubuntu and various distributions), AWS, Kubernetes
Programming and Scripting Languages: Python, Bash, PHP, Go, Ruby
Experience
PagerDuty, Site Reliability Engineer IV, Remote (Oct 2022 – present)
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Selected for a cross-functional team to build a dedicated FedRAMP Moderate environment.
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Administered global developer infrastructure including GitHub, IaC (Terraform + Atlantis), and internal developer portals such as Backstage.
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Authored CircleCI Orbs and Buildkite plugins to reduce engineering toil by abstracting common CI patterns into reusable workflows.
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Migrated 2000+ code repositories to use artifact storage on Cloudsmith, standardizing on one solution for all teams.
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Led migration of CI pipeline credentials from HashiCorp Vault to AWS Secrets Manager (ASM). This facilitated the decommissioning of Vault and reduced operational overhead.
Datto, Staff Site Reliability Engineer II, Remote (Apr 2020 – Oct 2022)
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Established foundational SRE practices as the business unit’s first SRE hire. Partnered with DevOps to integrate operational resiliency and automation into the SDLC.
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Designed an onboarding training class on SRE core concepts for all new engineering hires to establish a common knowledge baseline.
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Built a high-availability (HA) solution for Sharded MySQL using Orchestrator, HAProxy, Consul Template, Python, and Percona toolkits.
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Maintained and extended system configuration management, utilizing SaltStack and Ansible.
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Developed Telegraf scripts for custom metric collection and designed centralized Grafana dashboards.
MaxMind, Site Reliability Engineer, Remote (Mar 2019 – Apr 2020)
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Planned, architected, tested, and automated systems for a high-traffic SaaS platform using Ansible and Terraform across a hybrid GCP and bare-metal fleet.
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Designed and orchestrated custom load testing engines using Locust and executed targeted chaos engineering exercises.
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Developed critical tooling and internal utilities using Python and Golang.
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Evaluated and deployed a Wazuh IDS to significantly augment security policy enforcement capabilities.
Sonobi, Principal DevOps Engineer, Winter Park, FL (Dec 2016 – Mar 2019)
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Managed end-to-end software deployment, automated regression testing, production releases, and global platform updates.
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Orchestrated physical bare-metal and cloud systems (AWS) supporting internal Python and Go applications.
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Automated containerized build and deployment pipelines using Docker Compose, Jenkins, and Aptly.
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Built a Ceph storage cluster on commodity hardware to host backends for libvirt/KVM hypervisors.
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Fostered growth of junior engineers by providing collaborative technical guidance and structured pair programming.
Virtustream - A Dell Technologies Company, Principal Site Reliability Engineer, Remote (Mar 2014 – Dec 2016)
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Architected large-scale prototypes and high-fidelity validation environments inside cloud technology incubation labs.
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Conducted massive load and functional QA testing, contributing heavily to configuration management pipelines via SaltStack and Python.
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Supported expansion of a 2+ Exabyte EMC ATMOS Storage Network, distributed globally across tens of thousands of physical nodes.
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Wrote custom automation scripts to query APIs and broadcast critical test telemetry into Slack, increasing bug resolution velocity.
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Developed a Python API interface in collaboration with IXIA to automate network impairment hardware orchestration.
Korrelate - now a J.D. Power Company, Senior Infrastructure Engineer, Orlando, FL (Mar 2012 – Mar 2014)
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Provisioned, installed, configured, and maintained all system layers across hosted dedicated hardware and AWS instances.
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Developed an automated deployment pipeline consisting of Chef and Capistrano to ensure configuration parity across environments.
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Built, scaled, and safely migrated several distributed production instances of Redis, MongoDB, and Greenplum databases.
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Centralized monitoring in ZenOSS, writing custom metric trackers to alert on system anomalies.
HD Supply, Senior Systems Engineer UNIX/Linux, Orlando, FL (Oct 2011 – Mar 2012)
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Performed deep hands-on infrastructure maintenance, performance optimization, and vendor escalation management for an enterprise Unix fleet.
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Authored system documentation and automated repetitive sysadmin runbooks using shell scripts to boost operational throughput.
Highwinds Network Group, Senior Implementation Engineer - QA / Infrastructure, Winter Park, FL (Feb 2008 – Oct 2011)
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Member of the founding engineering team that designed, built, validated, and operated the Highwinds CDN from its inception.
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Managed system and network environments for development and QA teams, handling subnetting, VLAN allocation, and Brocade device configuration.
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Designed, racked, and maintained bare-metal server farms. Templated configuration using Cobbler and Puppet.
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Acted as a core technical bridge between Dev and Ops, verifying release stability and validating bugs using siege and HTTP verification tools.
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Scaled capacity and prevented capital expenditure by virtualizing legacy hardware resources, building server labs running over 200 virtual machines using XenServer.
Patents
Fleetwide Adaptive Rate Limiting Gatekeeper Apparatuses, Processes and Systems (US Patent No. 12,141,033)
Nov 2024
Certifications and Achievements
SadServers Master Level Linux and Devops Troubleshooting Skills
Sept 2025
FEMA IS-00700.b, Introduction to the National Incident Management System (NIMS)
Nov 2024
FEMA IS-00100.c, Introduction to Incident Command System (ICS)
Oct 2024
SaltStack Certified Engineer v2 (SSCE2)
Apr 2016
Education
University of Florida - Warrington College of Business, Decision and Information Sciences
B.S.
May 2002